At Florist Archway, we are passionate about delivering only the freshest, highest quality flowers to our valued customers throughout Archway and the local area. Every bouquet is hand-prepared and checked for absolute freshness and premium quality before leaving our shop, so you can be confident that you are receiving the very best. Your satisfaction is at the heart of everything we do, whether you are a household or a business in the area.
We take great care in packaging and delivering our flowers. However, if your flowers arrive damaged or do not meet our high standards for freshness, please contact us as soon as possible after delivery. To help us resolve your issue quickly, we may ask for a photograph of the flowers showing the damage or concern.
Florist Archway guarantees that our flowers will stay fresh for a minimum of five days from the day of delivery, provided they are cared for according to the guidelines supplied with your order. Should your flowers wilt or deteriorate within this freshness window, please reach out to us immediately so that we can address the issue. Our team is committed to ensuring all our customers benefit from our fresh flowers guarantee in the Archway area.
If your flowers have arrived damaged or fail to meet our freshness standards within the guaranteed window, you may be eligible for either a full refund or a replacement arrangement, depending on your preference. After verifying the issue, our team will promptly organise either a swift replacement delivery or a refund to the original payment method. We strive to resolve all issues in a timely and friendly manner, reflecting our dedication as a trusted local Archway florist.
Your feedback truly matters, and we value the opportunity to improve. If you have any concerns or are unhappy with any aspect of your order or service, please let us know right away. Our complaints process is simple: contact us with your order details and a description of the issue. Our customer care team will review your complaint, investigate fully, and respond with a suitable solution—whether that’s a refund, replacement, or another form of resolution. We aim to reply to all complaints within two business days.
Florist Archway is proud to be a trusted part of the Archway community, providing fresh flowers to local homes, offices, and events. Our reputation is built on customer satisfaction, quality, and reliability, and we stand by every bouquet that leaves our doors. Thank you for supporting a local Archway business dedicated to delivering exceptional floral experiences and outstanding service.
If you ever have any feedback, concerns, or questions about our returns, refunds, or fresh flowers guarantee, please don’t hesitate to reach out. We are always here to help and committed to making your flower buying experience in Archway as joyful and worry-free as possible.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
